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Monday - Friday
GMT(Greenwich mean time): 11:30PM - 8:00AM
PST(Pacific Standard Time): 4:30PM - 1:00AM
MST(Mountain Standard Time): 5:30PM - 2:00AM
CST(Center Standard Time): 6:30PM - 3:00AM
EST(Eastern Standard Time): 7:30PM - 4:00AM
Because of the time difference, most customer service inquiries will be responded during the hours above.
After placing an order on our website, you will receive an email confirming your order has been processed. When your hair is shipped out, you will receive an email containing your tracking number (The email may go into your spam box, please check it carefully). If you have any additional questions, please contact our customer service team.
At the moment, all the wig orders are running on 15- 20 business days for processing. Please note that weekends and holidays do not count as business days. Once your order is ready you will receive an email notification that it is ready to be shipped.
Attention:
We will need extra 1-2 business days to color or style it if you order color service or pre-styled products.
We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.
The following is the normal delivery time of the orders to different countries:
Country | Delivery Time |
United States and Canada | 2-3 business days |
Other Countries | 3-5 business days |
United Kingdom | 6-10 business days |
Brazil, Military address or P.O. Box address(EMS) | 15-20 business days |
95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors and I hope you can understand it. If you have a requirement in the delivery time, please leave a message in our special request box or contact us directly.
Attention:
As the DHL and FedEx cannot ship the package to military address or P.O. Box address,
please leave your physical address and your phone number when you make an order.
If you only have the military address or P.O. Box address,
we can use post office to ship it but need at least 15 business days to receive it.
It will be delivered to your mailbox and please pick it up in time to avoid missing it.
Please leave a message if you choose EMS Express.
Before checking out,
please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.
- ORDER
- PRODUCTS
- EXCHANGE & RETURN POLICY