• ORDER
  • PRODUCTS
  • EXCHANGE & RETURN POLICY
Q: What are your hours of operation?

Monday - Friday
GMT(Greenwich mean time): 11:30PM - 8:00AM
PST(Pacific Standard Time): 4:30PM - 1:00AM
MST(Mountain Standard Time): 5:30PM - 2:00AM
CST(Center Standard Time): 6:30PM - 3:00AM
EST(Eastern Standard Time): 7:30PM - 4:00AM
Because of the time difference, most customer service inquiries will be responded during the hours above.


Q: How can I track my order?

After placing an order on our website, you will receive an email confirming your order has been processed. When your hair is shipped out, you will receive an email containing your tracking number (The email may go into your spam box, please check it carefully). If you have any additional questions, please contact our customer service team.


Q: How long it takes to process my order?

At the moment, all the wig orders are running on 15- 20 business days for processing. Please note that weekends and holidays do not count as business days. Once your order is ready you will receive an email notification that it is ready to be shipped.

Attention:
We will need extra 1-2 business days to color or style it if you order color service or pre-styled products.


Q: What are your shipping rates and delivery time?

We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.

The following is the normal delivery time of the orders to different countries:

Country Delivery Time
United States and Canada 2-3 business days
Other Countries 3-5 business days
United Kingdom 6-10 business days
Brazil, Military address or P.O. Box address(EMS) 15-20 business days

95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors and I hope you can understand it. If you have a requirement in the delivery time, please leave a message in our special request box or contact us directly.

Attention:
As the DHL and FedEx cannot ship the package to military address or P.O. Box address, please leave your physical address and your phone number when you make an order.
If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
Before checking out, please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.


  • ORDER

  • Q: What are your hours of operation?

    Monday - Friday
    GMT(Greenwich mean time): 11:30PM - 8:00AM
    PST(Pacific Standard Time): 4:30PM - 1:00AM
    MST(Mountain Standard Time): 5:30PM - 2:00AM
    CST(Center Standard Time): 6:30PM - 3:00AM
    EST(Eastern Standard Time): 7:30PM - 4:00AM
    Because of the time difference, most customer service inquiries will be responded during the hours above.


    Q: How can I track my order?

    After placing an order on our website, you will receive an email confirming your order has been processed. When your hair is shipped out, you will receive an email containing your tracking number (The email may go into your spam box, please check it carefully). If you have any additional questions, please contact our customer service team.


    Q: How long it takes to process my order?

    At the moment, all the wig orders are running on 15- 20 business days for processing. Please note that weekends and holidays do not count as business days. Once your order is ready you will receive an email notification that it is ready to be shipped.

    Attention:
    We will need extra 1-2 business days to color or style it if you order color service or pre-styled products.


    Q: What are your shipping rates and delivery time?

    We use DHL/FedEx/USPS/TNT/RPX/EMS on all orders. The shipping fee is $10~$25 varying from the products' weight.

    The following is the normal delivery time of the orders to different countries:

    95% of our packages can be delivered on time. But sometimes, the exact delivery time is affected by the validity of the address you left, the carrier’s distribution network, the local customs inspection, the local weather and so on. A few of the packages will be a little delayed by these factors and I hope you can understand it. If you have a requirement in the delivery time, please leave a message in our special request box or contact us directly.

    Attention:
    As the DHL and FedEx cannot ship the package to military address or P.O. Box address, please leave your physical address and your phone number when you make an order.
    If you only have the military address or P.O. Box address, we can use post office to ship it but need at least 15 business days to receive it. It will be delivered to your mailbox and please pick it up in time to avoid missing it. Please leave a message if you choose EMS Express.
    Before checking out, please check carefully if your address is right as the PayPal address will become your default address if you pay with PayPal.


  • PRODUCTS

  • Q: What is 3B/3C-4A/ 4B-4C?

    3B has a medium amount of curls, ranging from bouncy ringlets (spiral like curls of hair) to tight corkscrews (spiral-shaped corkscrew curls).
    3C has tight curls in corkscrews. The curls are very tight and fine in texture.
    4A has an “S” pattern when stretched. The curl pattern is more defined.
    4B has a less defined curl pattern, like the letter “Z”.
    4C is very tightly coiled and thick.
    Please click this link to check more details:

    http://www.hergivenhair.com/what_is_your_hair_texture_type/


    Q: Which hair length should I choose?

    You can refer to the table on our product web page. Generally our hair will experience shrinkage due to the tightness of the curls. It appears to be 45%~ 50% shorter than its actual length.

    You can see their difference in different texture:

    Straight 12" 14" 16" 18" 20" 22"
    Actual Length in Kinky State 5" 6" 7" 7.5"-8" 8.5"-9" 9.5"-10"
    Actual Length in Coily State 5.5" 6.5" 8" 9" 10" 11"
    Actual Length in Curly State 6" 7.5" 8.5" 9.5"-10" 11" 12"
    Actual Length in Kinky Blow Out State 12" 14" 16" 18" 20" 22"

    Another way is to check pictures of our customers on our product page or Instagram page. Find what hair effect you want and you can see marked length below the pictures.


    Q: How to measure the cap size?

    If you order a stock wig, you can only choose size small or size medium for the cap size. Actually, you can compare your own measurements with our standard size of small and medium to see which one is fit you better.

    You should take your measurements carefully. Before you start, pin hair as flat and tight as possible before taking the measurements. This will eliminate bulges that distort head contours.




  • EXCHANGE & RETURN POLICY

  • Q: How can I cancel my order?

    Your order can be canceled before it is shipped out. As the processing time of the wefts, the closures and the clip ins is very short, please contact with our customer service for instructions within 12 hours. Or we cannot help you cancel it and only have to help you return it. But for the wig and ponytail& puff orders, please contact us within 12 hours after you receive our confirmation email. Otherwise, you need to pay $20($10 for ponytail & puff) for the restocking fee.


    Q: What is the exchange policy?

    We understand that choosing the best product for you may be difficult without seeing the product face to face, so we are happy to offer a 1 time exchange of your unopened and unused HGH hair for a product of the right length texture within 7 days of receipt. Please email customer care and one of our representatives will assist you with your exchange.

    Attention:
    The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
    If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@wingsbyhergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
    For the wig products, you will need to pay $20 for the restocking fee to exchange.
    For ponytail and puff products, you will need to pay $10 for the restocking fee to exchange.


    Q: What is the return policy?

    Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you.

    Attention:
    The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media.
    If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, please email customerservice@wingsbyhergivenhair.com ASAP, and keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do return or exchanges on hair that has been altered in any form. No exceptions.
    Within the first 7 days of receipt, please email customer care and one of our customer service representatives will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA). Returns without Authorization are not allowed.
    You are responsible for all shipping costs (the shipping fee we shipped it out and the shipping fee you will return it). We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of hair.
    For the wig products, you will need to pay $20 for the restocking fee to return.
    For ponytail and puff products, you will need to pay $10 for the restocking fee to return.


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